At Little Feets NGO ("We", "Us", or "Our"), we deeply appreciate your support and voluntary contributions towards nurturing growth and early education for children. As an organization committed to transparency and compliance, we have established this Cancellation and Refund Policy to govern transactions made through our Website (https://www.littlefeetngo.com/).
1. Refund Eligibility
Since donations made to Little Feets NGO are voluntary contributions to support charitable educational initiatives, they are generally non-refundable. However, we recognize that errors can happen during online transactions. We will review and process refund requests under the following specific circumstances:
- Technical Error / Double Deduction: If your payment method was charged twice due to a system glitch or latency in the payment gateway connection.
- Unauthorized Transaction: If a donation was made fraudulently using your credentials or payment methods without your consent, and you have filed a corresponding report with your card issuer or bank.
- Input Error: If an unintended amount was entered during the payment process (for example, entering an extra zero by mistake), provided you notify us immediately.
2. Refund Timeline and Credits
To request a refund, you must contact us in writing within 7 calendar days of the transaction date. Requests received after 7 days from the date of the contribution will not be eligible for refund review.
Timeline for Gateway Credits: Once a refund request is verified and approved by our finance team, the amount will be reversed and credited back to the donor's original payment method (Credit Card, Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 working days.
Please note that credit processing times are governed by your card issuer, banking institution, or payment processing provider, and are beyond the direct control of Little Feets NGO.
If a donation receipt under Section 80G (or any tax deduction receipt) has already been generated and sent to the donor, the refund will be processed only after the donor confirms the cancellation/reversal of the tax benefit claim, and we may deduct any gateway processing fees incurred.
3. Cancellation of Recurring Donations
If you have set up a recurring (monthly/quarterly) donation subscription with Little Feets NGO, you can cancel your subscription at any time.
- Cancellation Process: You may cancel future deductions through your donor account panel or by emailing us at hello@littlefeets.orgwith the subject line "Cancel Donation Subscription".
- Cut-off Date: Cancellation requests must be received at least 3 business days before your next scheduled payment date to prevent that deduction from occurring.
- No Retroactive Refunds: Cancelling a recurring donation subscription stops future payments but does not result in a refund of previously completed historical donations.
4. Refund Request Process
To submit a formal request for a refund, please send an email to hello@littlefeets.org with the following details:
- Full Name of the Donor
- Contact Number and Email Address
- Transaction Date and Time
- Transaction Amount
- Payment Reference Number / Transaction ID (from payment receipt/gateway)
- Reason for requesting the refund (along with screenshot proof of double deduction if applicable)
Upon receiving your email, we will review the transaction history and get back to you within 2-3 business days. If approved, the refund will be initiated immediately.
5. Contact Information
For any help or assistance regarding cancellations and refunds, you can contact our support team:
- Organization: Little Feets NGO
- Registered Address: JD Block, behind JD Market, Block JD, Pitampura, Delhi – 110001, India
- Email: hello@littlefeets.org
- Contact Number: +91 92178 43573